Terms and Conditions

Last updated: June 26, 2026

Please read these Terms and Conditions carefully before using the Rinsr application or website. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Application refers to Rinsr, the software program provided by the Company on mobile devices.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms) refers to RINSR TECHNOLOGIES PRIVATE LIMITED, No. 17, 2nd Floor, 7th Main Road, II Stage, Indiranagar, Bangalore, Karnataka – 560038.
Country refers to: Karnataka, India
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Service refers to the Application or the Website or both.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Website refers to Rinsr, accessible from https://rinsr.in/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Agreement to These Terms

By accessing or using the Service, You confirm that You are at least 18 years of age, that You have read and understood these Terms, and that You agree to be bound by them. If You are accessing the Service on behalf of a company or other legal entity, You represent that You have the authority to bind that entity to these Terms.

We reserve the right to update or modify these Terms at any time. We will notify You of any significant changes by posting the updated Terms on this page and updating the “Last updated” date. Continued use of the Service after any changes constitutes Your acceptance of the revised Terms.

The Service

Rinsr is a tech-enabled laundry management platform that allows users to schedule pickup of soiled laundry, have it professionally cleaned at Rinsr’s partner facilities, and receive clean, folded and/or ironed clothes delivered to their doorstep.

The Service includes, but is not limited to:

Scheduling laundry pickups via the Rinsr mobile app
Professional washing, folding, and ironing of garments
Real-time order tracking from pickup to delivery
Transparent, upfront pricing with no hidden charges
Customer support via in-app communication and registered contact channels

Rinsr currently operates in Bengaluru, India. Service availability in other cities will be announced separately. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable prior notice where possible.

User Accounts

Registration

To use the Service, You must create an account by providing accurate and complete information, including a valid mobile number and email address. You are responsible for maintaining the confidentiality of Your account credentials and for all activities that occur under Your account.

You agree to notify Us immediately at support@rinsr.in if You become aware of any unauthorised use of or access to Your account.

Eligibility

To register and use the Service, You must:

Be at least 18 years of age, or have the consent of a parent or legal guardian
Reside in a Rinsr-serviceable area
Not have had a prior account terminated for violation of these Terms

We reserve the right to refuse or terminate accounts at Our sole discretion, particularly where We suspect fraud, abuse, or any violation of these Terms.

Scheduling and Pickups

Pickups can be scheduled through the Rinsr app subject to the following conditions:

Pickup slots are available based on real-time capacity in Your area
You may reschedule a pickup at no charge, provided the Rinsr executive has not yet departed for Your location
A missed pickup (where no one is available and You did not reschedule) may count against Your monthly pickup allowance depending on Your plan
Standard delivery turnaround is 24–48 hours from the time of pickup, unless otherwise communicated in the app
Heavy items such as blankets, curtains, or duvets may require additional processing time; You will be notified in-app

Pickup windows are estimates. While We aim to arrive within Your selected time slot, delays may occur due to traffic, weather, or operational constraints. Rinsr will provide real-time tracking notifications at each stage: pickup, processing, quality check, and delivery.

Pricing and Payment

All prices displayed in the Rinsr app are inclusive of applicable taxes unless stated otherwise. Pricing is based on weight (per kilogram) or per-item rates as applicable. You will receive a price estimate before confirming Your order. The final invoice will reflect the actual weight measured at Our facility.

Accepted Payment Methods

UPI (Google Pay, PhonePe, Paytm, and others)
Debit and credit cards (Visa, Mastercard, RuPay)
Net banking
Rinsr wallet (where available)

All payments are processed through PCI-DSS compliant third-party payment gateways. In the event of a pricing error, We reserve the right to cancel the order and issue a full refund, notifying You promptly.

Subscription Plans

Rinsr offers the following monthly subscription plans. Unused laundry weight (kg) does not carry over between billing cycles unless explicitly stated. Unused pickups within a billing cycle lapse at month-end.

Rinsr Lite – ₹499/month: Up to 5 kg laundry per month, 2 scheduled pickups, wash & fold, live order tracking. Extra laundry: ₹80/kg. Extra pickup: ₹79. Ironing available as add-on.
Rinsr Flow – ₹999/month: Up to 10 kg laundry per month, 3 scheduled pickups, wash & fold, live tracking. Extra laundry: ₹70/kg. Extra pickup: ₹69. Ironing available as add-on.
Rinsr Home – ₹1,699/month: Up to 18 kg laundry per month, 4 scheduled pickups, wash, fold & ironing, priority support, up to 4 kg rollover (valid for 2 months). Extra laundry: ₹60/kg. Extra pickup: ₹59.
Rinsr Max – ₹2,399/month: Up to 26 kg laundry per month, 5 scheduled pickups, wash, fold, ironing & delicate care, separate wash for whites, VIP support. Extra laundry: ₹55/kg. Extra pickup: ₹49.

Subscription Billing

Subscriptions auto-renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date through the Rinsr app. Downgrading or upgrading plans takes effect at the start of the next billing cycle. We reserve the right to revise plan pricing with 30 days’ advance notice to registered users.

Garment Care and Liability

Rinsr processes Your laundry using industry-standard equipment and follows care label instructions where legible. However, by using the Service, You acknowledge that:

Garments with no care labels or heavily worn labels are processed at Your own risk
Pre-existing damage such as tears, stains, colour bleed, or fabric wear will be documented at pickup and is not the responsibility of Rinsr
Certain stains including ink, rust, dye, and paint may not be completely removable
Delicate or dry-clean-only garments must be communicated at the time of scheduling and may attract a surcharge
Shrinkage, colour alteration, or fabric damage resulting from unlabelled or worn garments is not covered under Rinsr’s liability

Liability for Loss or Damage

In the unlikely event of loss or damage directly attributable to Rinsr’s negligence, Our liability is limited to a maximum of five (5) times the service fee paid for the affected item, subject to a cap of ₹2,000 per item and ₹5,000 per order.

All claims must be raised within 48 hours of delivery through the app or by emailing support@rinsr.in. Please remove all items from pockets before handing over Your laundry. Rinsr is not responsible for damage to garments caused by objects left in pockets.

Cancellations and Refunds

Order Cancellations

You may cancel a scheduled pickup at no charge before the Rinsr executive departs for Your location. Once the executive is en route, a convenience fee of ₹30 may apply.

Subscription Cancellations

Subscriptions cancelled before the next renewal date will not be charged for the subsequent cycle. No pro-rata refunds are provided for the current billing period, unless Rinsr discontinues the Service in Your area.

Refunds

Refunds for valid service complaints including loss, proven damage, or incorrect billing will be processed to the original payment method within 5–7 business days. Rinsr credits may be offered as an alternative at Our discretion.

All refund requests must be submitted within 48 hours of delivery through the Rinsr app or via support@rinsr.in.

User Obligations

By using the Service, You agree not to:

Provide false or misleading information during registration or order placement
Abuse, harass, or threaten Rinsr staff, delivery executives, or other users
Use the Service for any commercial laundry operation without Rinsr’s prior written consent
Attempt to circumvent, hack, reverse-engineer, or interfere with the Rinsr app or backend systems
Place items in laundry that are biohazardous, unlawfully contaminated, or otherwise unsafe to handle
Misuse the complaints or refund system to obtain undue compensation

Rinsr reserves the right to suspend or permanently ban accounts found to be in violation of these obligations, without refund of any unused subscription value.

Intellectual Property

All content on the Rinsr app and website — including but not limited to the Rinsr name, logo, design, text, graphics, software, and processes — is the exclusive property of RINSR Technologies Private Limited and is protected under applicable Indian intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use the Rinsr app solely for personal, non-commercial laundry service purposes. Any unauthorised reproduction, modification, distribution, or commercial use of Rinsr’s intellectual property is strictly prohibited.

Privacy

Your use of the Service is also governed by Our Privacy Policy, which is incorporated into these Terms by reference. Please review Our Privacy Policy at https://rinsr.in/privacy-policy/ to understand Our practices regarding the collection and use of Your personal information.

Disclaimers

The Service is provided on an “as is” and “as available” basis. While Rinsr strives for reliability and quality, We do not warrant that:

The Service will be uninterrupted, error-free, or available at all times
Results of laundry cleaning will meet every individual’s expectations
The app or website will be free from bugs, viruses, or other harmful components

Rinsr makes no warranties, express or implied, beyond what is expressly stated in these Terms. Your use of the Service is at Your own risk.

Limitation of Liability

To the maximum extent permitted by applicable law, RINSR Technologies Private Limited shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from Your use of the Service, including loss of data, loss of profit, or reputational harm.

Rinsr’s total cumulative liability to You in connection with any single claim shall not exceed the total amount paid by You to Rinsr in the three (3) months preceding the event giving rise to the claim, or ₹5,000, whichever is lower.

Nothing in these Terms excludes liability for death or personal injury caused by Rinsr’s gross negligence, or for fraud or fraudulent misrepresentation.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the Service shall first be attempted to be resolved amicably through direct communication with Rinsr’s support team.

If a dispute cannot be resolved informally within 30 days, it shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

For minor consumer disputes, users may also approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.

Changes to These Terms

We may update Our Terms and Conditions from time to time. We will notify You of any changes by posting the updated Terms on this page and updating the “Last updated” date at the top.

We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective. You are advised to review these Terms periodically. Changes to these Terms are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@rinsr.in